If you have purchased a ticket online, then your confirmation email is all you need. Please bring that along (on your phone or printed) and show it at our ticketing counters to collect your tickets. Please note that the ticket is valid for 90 days from the date of purchase and you do not need to book a time. It is a first come, first served operation. For more information, please contact our team.

We will still operate in the rain. Where weather means we are unable to operate, we will issue you vouchers to come back another day. As a general rule, we only close temporarily during an electrical storm.

We have a strict no refund policy. Please note that Mega Adventure still operates in heavy rain, and only has to temporarily close during lightning storms in the immediate vicinity. 

All of our activities are challenge by choice. We highly encourage adventurers to try the activities at a level that they deem comfortable. In the event that they are unable to participate, there are plenty of places where they are able to support their teammates or even act as the all important cheerleader! In all of our team building programs, there are elements which are not physically challenging and are played on the ground.